Delivery & Returns

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We want shopping with Pearl & Orchid to be as enjoyable as owning one of our crystal planters. Below you'll find everything you need to know about delivery, returns and refunds.

Delivery

Free UK Tracked Delivery

We are pleased to offer FREE UK tracked delivery on all orders.

All orders are sent using Royal Mail Tracked 48 and are carefully packaged to help ensure they arrive safely and in perfect condition.

  • Free UK delivery on all orders.
  • Dispatched within 1–3 working days.
  • Sent via Royal Mail Tracked 48.
  • Tracking information provided once your order has been dispatched.

Every planter is carefully wrapped and securely packaged to help protect it during transit.

Returns

We hope you love your purchase. However, if you change your mind, you may return your item within 30 days for a full refund, subject to the return conditions below.

Change of Mind Returns

If you decide your purchase isn't quite right for you, you're welcome to return it within 30 days of delivery, provided it meets the return conditions below.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned in its original packaging where possible.
  • Customers are responsible for the cost of return postage.
  • Before sending your return, please get in touch so we can provide the correct return address and instructions.

Damaged or Faulty Items

We take great care in packaging every order. However, if your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

Please email us at:

orders@pearlandorchid.co.uk

Please remember to include:

  • Your order number.
  • A brief description of the issue.
  • Photographs showing the damage or fault.

For damaged, faulty or incorrect items:

  • We will cover all return postage costs.
  • A replacement or full refund will be offered.
  • There will be no additional cost to you.

Our goal is to ensure every Pearl & Orchid planter arrives in perfect condition.
If something isn't quite right, we'll resolve it quickly and fairly.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 3–10 working days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions about delivery, returns or refunds, our team will be happy to help.

Email:
orders@pearlandorchid.co.uk

Thank you for choosing Pearl & Orchid. Every order means a great deal to us, and we look forward to bringing a little extra beauty and sparkle into your home.