Terms of Service

Welcome to Pearl & Orchid.

These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms.

Website Use

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, this website by others.

Orders

When you place an order with Pearl & Orchid, you are making an offer to purchase our products.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where necessary, including where products become unavailable, payment cannot be authorised, or pricing errors occur.

Once your order has been accepted, you will receive an order confirmation by email.

Prices & Payment

All prices shown on our website are in Pounds Sterling (£) and include VAT where applicable.

Payment must be received in full before your order is dispatched.

We reserve the right to amend prices, promotions and product availability at any time without prior notice.

Shipping & Delivery

Delivery times shown on our website are estimates and are not guaranteed.

While we always aim to dispatch orders promptly, we cannot be held responsible for delays caused by Royal Mail or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for further information.

Returns & Refunds

If you wish to return an item, please refer to our Refund Policy, which explains your rights, eligibility for returns and how refunds are processed.

Product Information

We make every effort to ensure that product descriptions, photographs and colours are as accurate as possible.

However, colours may vary slightly depending on your screen or device settings, and as each planter is individually finished, slight variations may naturally occur.

Intellectual Property

All content on this website, including photographs, text, graphics, logos and designs, is the property of Pearl & Orchid unless otherwise stated.

No content may be copied, reproduced, distributed or used without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Pearl & Orchid shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of our products.

Nothing within these Terms limits any rights you have under applicable consumer protection legislation.

Privacy

Your privacy is important to us.

Please refer to our Privacy Policy to understand how we collect, use and protect your personal information.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, legal requirements or website functionality.

The latest version will always be available on this page.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: hello@pearlandorchid.co.uk