FAQ
Questions & Answers
General Questions
What makes Pearl & Orchid different?
We don’t think beautiful plants should have to live in ordinary pots. Pearl & Orchid began because we wanted to create something truly distinctive: decorative ceramic planters you won't find everywhere.
We put as much care into looking after our customers as we do into every planter. What you receive matters, and so does how you’re treated.
What size plants fit your planters?
Our planters are ideal for orchids, succulents and other small houseplants, but plants aren’t exactly known for sticking to standard sizes. You’ll find the opening diameter in each product’s details, which you can use as a guide when choosing the plant or nursery pot you plan to place inside.
If you’re unsure, send us the measurements and we’ll be happy to help.
Does my planter come with the orchid?
Sadly not. Otherwise we’d have to become florists as well. Our planters are sold on their own, so you can fill yours with the plants or flowers that suit your home.
Can I use my planter for anything other than plants?
You certainly can. Although they’re designed with plants in mind, some of our customers use them to hold jewellery, makeup brushes and keepsakes. They also look beautiful as standalone pieces. We wouldn’t recommend using them as candle holders, though, as the heat may damage the finish and crystal accents.
Can I send a Pearl & Orchid planter as a gift?
Absolutely. Pearl & Orchid planters make thoughtful gifts for birthdays, housewarmings, Mother’s Day and plenty of other occasions. They’re the sort of gift that doesn’t look as though it came from a last-minute dash to the high street.
Select “This is a gift” at checkout and we’ll take care of the wrapping. We can include a handwritten gift card too—just tell us what you’d like it to say. Your words, our best handwriting.
Delivery & Returns
Do you offer free delivery?
Yes. UK delivery is free, whether you choose one planter or an entire collection. At the moment, we only deliver within the UK.
How long will delivery take?
We dispatch every order the same working day or the next.
Standard delivery is expected within two to three working days after dispatch.
Express Delivery is also available at checkout, with delivery expected the next working day for orders placed before 3pm Monday to Friday.
How will I know when my order has been dispatched?
We’ll email you as soon as your order has been dispatched, with your Royal Mail tracking details.
Can I return my planter if I change my mind?
Yes. If your planter isn’t quite right for your home, you can return it within 30 days of delivery, even if you’ve simply changed your mind. Please contact us before sending it back so we can provide the return instructions.
What should I do if my planter arrives damaged?
If your planter arrives damaged, faulty or incorrect, please contact us as soon as possible. We may ask for photographs of the item and packaging so we can investigate and, where necessary, raise the issue with the delivery provider. We’ll arrange a replacement or full refund at no cost to you.
Caring for Your Planter
How should I care for my planter?
Fortunately, your planter isn’t very high maintenance. Wipe it with a soft, dry or slightly damp cloth and avoid abrasive cleaners or harsh chemicals, which may damage its finish. With normal indoor use, those simple steps will help keep it looking beautiful for years to come.
Can I use my planter outdoors?
Our planters are designed for indoor use, where they’ll stay looking their best. While occasional time outdoors is unlikely to cause a problem, we wouldn’t recommend leaving them outside, as prolonged exposure may affect the finish over time.
Orders & Contact
Can I change or cancel my order?
Please contact us as soon as possible. If your order hasn’t been dispatched, we can change or cancel it. Once it’s on its way, we can’t amend or stop the parcel, but you can still return it under our 30-day returns policy.
I have a question about my order. Who should I contact?
For questions about an existing order, email us at orders@pearlandorchid.co.uk. That sends your message straight to the right place, so we can help you more quickly.
How can I contact Pearl & Orchid?
Questions about our planters, gifting or anything else? Drop us a line at hello@pearlandorchid.co.uk. We’ll respond within 24 hours.