Privacy Policy

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Last updated: June 20, 2026

Your privacy is important to us.

This Privacy Policy explains how Pearl & Orchid collects, uses, stores and protects your personal information when you visit our website, place an order or otherwise interact with our services.

Our website is powered by Shopify, which helps us securely process orders, payments and customer information.

By using our website, you acknowledge that you have read this Privacy Policy.

Information We Collect

Depending on how you use our website, we may collect the following information:

  • Your name.
  • Billing and delivery addresses.
  • Email address.
  • Telephone number.
  • Payment information, processed securely through our payment providers.
  • Order history.
  • Information you provide when contacting us.
  • Device information such as your IP address, browser type and operating system.
  • Information about how you use our website.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange payment and delivery.
  • Provide customer support.
  • Communicate with you regarding your purchases.
  • Improve our website and shopping experience.
  • Prevent fraud and protect the security of our website.
  • Comply with our legal obligations.

Marketing Communications

If you choose to subscribe to our mailing list, we may occasionally send you updates, news and special offers from Pearl & Orchid.

You can unsubscribe at any time using the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

You can control or disable cookies through your browser settings, although some features of the website may not function correctly if cookies are disabled.

Sharing Your Information

We only share your information where necessary to operate our business and provide our services.

This may include:

  • Shopify, our ecommerce platform.
  • Secure payment providers.
  • Royal Mail and delivery partners.
  • Professional service providers who help us operate our business.
  • Legal or regulatory authorities where required by law.

We do not sell your personal information to third parties.

Shopify

Our online store is hosted by Shopify.

When you place an order or use our website, certain information is processed by Shopify in order to operate the store, process payments, prevent fraud and improve the services provided.

For more information about how Shopify handles personal information, please refer to Shopify's Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites, and we encourage you to review their own privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.

If we become aware that such information has been provided, we will take reasonable steps to remove it.

Data Security

We take appropriate technical and organisational measures to help protect your personal information.

While no online system can guarantee absolute security, we continually take reasonable steps to safeguard the information you provide.

Your Rights

Depending on applicable data protection laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the details below.

International Transfers

Some of the service providers we use, including Shopify, may process personal information outside the United Kingdom.

Where this happens, appropriate safeguards are used to help protect your personal information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality.

The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us.

Email: hello@pearlandorchid.co.uk