Returns

We want you to be completely happy with your purchase from Pearl & Orchid. However, if something isn’t quite right for your home, we’ve made the returns process as simple as possible.

30-Day Returns

If you change your mind, you may return your item within 30 days of delivery.

Before sending anything back, please contact us so we can provide the correct instructions.

To be eligible for a return:

  • The item must be unused and returned in its original condition.
  • The original packaging is ideal, but we know it doesn’t always stick around. If it’s gone, simply package the item securely for its journey back to us.
  • Return postage costs for change-of-mind returns are the responsibility of the customer.

Damaged, Faulty or Incorrect Items

We take great care when packaging every order. Very occasionally, however, a parcel has a less-than-perfect journey.

Please inspect your order when it arrives. If your item has been damaged, is faulty or is not the item you ordered, please contact us within 48 hours of delivery. This allows us to look into the issue promptly and contact the delivery provider if necessary.

Reports made after 48 hours will be considered individually and may require additional evidence. This timeframe does not affect your statutory rights.

Please include:

  • Your order number
  • A brief description of the issue
  • A clear photograph showing the damaged, faulty or incorrect item

We can only cover damage or faults that were present when your item arrived, rather than accidental damage that occurs afterwards.

If your item is confirmed as damaged, faulty or incorrect, we will cover the return postage costs and offer either a replacement or a full refund at no additional cost to you.

Refunds

Once your return has been received and inspected, we’ll let you know the outcome.

If your return is approved, we’ll issue the refund to your original payment method as soon as possible, normally within two working days.

Once issued, the refund may take between 3 to 10 working days to appear in your account. This processing time is determined by your bank or payment provider and is, unfortunately, outside our control.

Need Help?

If you have any questions about a return or refund, please contact us. We’ll be happy to talk you through it.