Shipping Policy

We aim to make delivery simple, reliable and completely transparent.

Free UK Delivery

We are pleased to offer FREE UK delivery on all orders.

Every order is carefully packaged and dispatched using Royal Mail Tracked 48 to help ensure it arrives safely and in perfect condition.

Processing Times

Orders are typically dispatched within 1–3 working days.

During particularly busy periods, dispatch times may occasionally be slightly longer. If this happens, we'll always do our best to send your order as quickly as possible.

Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your Royal Mail tracking information, allowing you to follow your parcel every step of the way.

Delivery Address

Please ensure your delivery address is correct before placing your order, as we're unable to accept responsibility for delays or losses caused by incorrect address details.

Delivery Issues

If your order hasn't arrived within the expected delivery timeframe, please contact us and we'll be happy to help.

Email: orders@pearlandorchid.co.uk